Question 1

How much notice do you require?

Accepted Answer

I would advise you book your wedding cake at least 12 months in advance and for celebration cakes I would advise at least 4 weeks, the earlier you can book in the better to avoid disappointment.

I'm just a team of one so I am only available to create a certain amount of cakes per month. I do try to accommodate last minute orders but this is subject to availability. All my cakes are handmade to order and therefore I cannot provide cakes for same day collection.

Enquire here (https://www.cakesbylottiemcphees.co.uk/contact-us)to check my availability

Question 2

Do you require a deposit?

Accepted Answer

A deposit is required to secure your order in my diary. Deposits are non-refundable and non-transferable, you can refer to our terms and conditions here.

Wedding Cakes - a £75 non-refundable, non-transferable booking fee is required to secure your wedding cake within my diary. The deposit will be deducted from the final balance.

Celebration Cakes - a £15 non-refundable, non-transferable booking fee is required to secure your celebration cake within my diary. The deposit will be deducted from the final balance.

Question 3

Do you cater for dietary requirements?

Accepted Answer

Unfortunately I don't cater for allergies. I am unable to provide an allergy free kitchen.

Question 4

How do I place an order?

Accepted Answer

If you would like to place an order choose an option below:

To order/enquire about a bespoke wedding cake - Click Here (https://www.cakesbylottiemcphees.co.uk/contact)

To order/enquire about a celebration cake - Click Here (https://www.cakesbylottiemcphees.co.uk/enquire)

All my enquiries are handled through emails due to my hearing loss. If you wish to talk on the phone regarding your order we can arrange a phone call when it's convenient. When placing your enquiry through the designated enquiry form, please make sure you check your spam folder for my reply and allow up to 48 hours for a response (some responses may take longer during wedding season)

Question 5

Do you offer wedding cake tasting?

Accepted Answer

Yes I do! I offer wedding cake tasting boxes during my quieter months which is usually between October to May. They are sent via post or they can be collected from my home bakery. They consist of 8 different flavours and are £35 per box.

I appreciate you may want to try my cakes before booking my services for their wedding and that is completely fine! You are more than welcome to order a cake tasting box, however please note I cannot guarantee the security of your wedding date within my diary.

Question 6

What flavours do you do?

Accepted Answer

We provide a number of different flavours for you to choose, from Classic Victoria to sumptuous Toffee Salted Caramel..

Click here (https://www.cakesbylottiemcphees.co.uk/cakemenu)t(https://www.cakesbylottiemcphees.co.uk/cakemenu)o drool over our flavour menu!

Question 7

Can you decorate a cake that myself, family or a friend has baked?

Accepted Answer

No. It goes against food hygiene and safety regulations and I cannot guarantee what is inside the cake. I would not be covered by my insurance if anything was to go wrong.

Question 8

Celebration Cake Care

Accepted Answer

Transporting your cake - Make sure your boot is flat and clear from anything that could harm the precious cargo. The front passenger foot well is also suitable for transporting your cake, making sure the seat is far back as possible. I do advise against passengers carrying the cake on their lap (I have had someone bring their cake back in the past because the passenger 'hugged' the cake when the driver broke suddenly!) The flatter and more stable to surface, the better!

Cake Storage - For buttercream cakes, until the cake is required, they are best stored in your fridge or a cold environment. Take your cake out 1 hour before the event as the cake is best at room temperature.
For fondant cakes, please do not store these in the fridge as this will cause the fondant to 'sweat'. A cool, dry area is best for fondant cakes. 
When displaying your cake, make sure to keep it out of direct sunlight or you may end up with cake soup!

Leftover cake?  - Once your cake has been cut, you can cling film the remaining pieces and store them in a container up to a week (fondant in the cupboard and buttercream in the fridge) Lots of cake left over? To avoid any waste, portion up the remainder of your cake and cling film each slice and to extend the shelf life.

This merely a guide, once your cake has left my premises it is no longer my responsibility should you choose to ignore the cake care instructions.

Question 9

How long will my cake keep?

Accepted Answer

All cakes once covered will last up to 7 days uncut (that's if it lasts that long!)

Once your cake has been cut into, you can do one of two things, you can either cover your cake in clingfilm and place in the fridge for up to 5 days. When you fancy a slice, simply take the cake out the fridge and cut your portion(s) and just place back in the fridge. Your cake is best served at room temperature.

Or you can freeze your cake for up to 3 months. Best way to do this is to portion your cake and wrap each portion individually in clingfilm. Before eating, simply take out a portion from the freezer and let it defrost for about an hour (or longer if you cut bigger/thicker portions)

Question 10

Can you use fake tiers for my wedding cake?

Accepted Answer

Yes! This option is great for people who want the WOW factor but don't need a whole lot of cake.

I'd be more than happy to discuss the best options with you and help create your dream wedding cake.

Question 11

Do you have a minimum order for cupcakes?

Accepted Answer

If you would like to order cupcakes, I require a minimum order of 12.

Question 12

What forms of payment do you accept?

Accepted Answer

I accept payments through bank transfer or cash. Unfortunately I do not have the facilities to take card payments.

Question 13

Collection & Delivery

Accepted Answer

All celebration cake orders are collection only from my home bakery. If required I may be able to deliver your celebration cake but this is subject to availability. If self collect, I do advise collection of your cake a day before it is required. On day of collection I do advise that the best time to collect your cake is between 10am -12pm, however I can discuss a time that best suits you.

All my wedding cakes are hand delivered, some venues may incur extra delivery costs but this will be discussed via email at time of booking.

Question 14

Can I have fresh flowers on my cake?

Accepted Answer

Yes and no..

There are a number or different flowers you can have on your cake which are classed as 'Food Safe' and are okay to have on your cake for decoration purposes.

However, there are a number of flowers that are toxic to humans and highly advise not to have these added to your cake for decoration purposes.

https://static.wixstatic.com/media/213339_b1fd6b2122c541bcb844861a179b46d7~mv2.png